Frequently Asked Questions

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment methods available at checkout.

Can I amend or cancel my order?
We process orders quickly, so please contact us at hello@solace.com as soon as possible if you need to make changes. We cannot guarantee amendments once an order has been dispatched.

Shipping & Delivery

How long will my order take to arrive?
Standard delivery takes 3–5 business days. Express delivery is available at checkout for 1–2 business days.

Do you ship internationally?
Please contact us at hello@solace.com for international shipping enquiries.

Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Shipping & Returns page for full details.

How long does a refund take?
Once we receive your return, refunds are processed within 5–7 business days to your original payment method.

Products

Are your products made sustainably?
We are committed to responsible sourcing and work with makers who share our values of quality and integrity.

Can I see products in person?
Currently we are an online-only store. If you have questions about a specific product, our team is happy to help — just reach out via our Contact page.